Communication Techniques and Conflict Resolution

Communication Techniques and Conflict Resolution Training is designed to equip participants with essential skills to improve workplace communication and effectively resolve conflicts. The training covers key communication techniques, including active listening, assertiveness, and feedback, which enhance clarity and understanding in interactions. Participants will also learn structured conflict resolution strategies, such as identifying conflict sources, negotiating solutions, and maintaining calm during disputes. Through practical exercises and real-life scenarios, the training helps foster a collaborative work environment and promotes healthier relationships among team members.

Course Index

• Introduction
• Objectives
• Importance of Effective Communication
• Key Communication Techniques
  o Active Listening
  o Non-verbal Communication
  o Assertive Communication
  o Open-ended Questions
  o Giving and Receiving Feedback
• Conflict Resolution Strategies
  o Understanding Conflict
  o Types of Conflict
  o Steps to Resolve Conflict
• Communication in Conflict Resolution
• Practical Scenarios & Role-playing
• Conclusion