Certification:
Received upon successful completion of the course.
Communication Techniques and Conflict Resolution
It focuses on practical techniques such as active listening, clear verbal expression, understanding body language, and giving and receiving feedback. Learners will explore the causes of conflict, how to identify different communication styles, and strategies for resolving disagreements in a respectful and productive manner. By completing this course, participants will be better equipped to build positive relationships, reduce tension, and create a cooperative and supportive work environment.
Course Index
- Introduction
- Foundations of Effective Communication
- Conflict Resolution Techniques
- Advanced Techniques for Difficult Conversations
- Practical Applications and Scenarios
- Tools and Resources
- Summary and Best Practices
- References
What can be learned.
Understand the Basics of Communication:
Learn how communication works, including verbal, non-verbal, and written forms.
Develop Active Listening Skills:
Practice focused listening to understand others better and respond more effectively.
Recognize Different Communication Styles:
Identify assertive, aggressive, passive, and passive-aggressive styles—and when to use or avoid them.
Improve Interpersonal Communication:
Strengthen relationships at work through clearer, more respectful interaction.
Use Feedback Effectively:
Learn how to give and receive feedback constructively to promote growth and understanding.
Understand the Nature of Conflict:
Discover the sources and types of conflict common in the workplace.
Apply Conflict Resolution Techniques:
Learn practical steps to manage and resolve disputes, such as negotiation, compromise, and mediation.
Enhance Emotional Intelligence in Conflict:
Develop self-awareness and empathy to handle conflict with professionalism and calm.
Use Problem-Solving Strategies:
Work through disagreements in structured ways that lead to win-win outcomes.
Build a Positive Workplace Culture:
Contribute to a respectful, communicative, and conflict-aware work environment.
Available Platforms:
- Face-to-face at one of our training venues.
- Online via Microsoft Teams.
Check-in time is at 8:15, introduction starts at 08:30 to 09:00am
Course Includes:
Tea, coffee, cookies, 2 sweets, water, pen, manual and a light snack for lunch. The courses usually end around 13:00 depending on the size of the company as well as the number of questions during the course.
Break Times:
There will be a break at 10:30 that includes tea, coffee, and a muffin. The course will commence at 11:00 to 13:00.